Terms

Terms of Service

MB Car Lift Services — Please read before booking

Last updated: April 2026

These Terms of Service govern your use of MB Car Lift Services (“the Service”) provided by MB Car Lift Services, operating from Dubai Digital Park Building, Office 210, Dubai Silicon Oasis, Dubai, UAE. By booking or using our service, you agree to these terms.

1. Booking and Confirmation

  • Bookings are confirmed via WhatsApp message to +971 58 589 8074. A booking is only confirmed when we reply with an explicit confirmation — not simply when you send a message.
  • Please provide accurate pickup and drop-off details. We are not liable for delays caused by incorrect or incomplete location information.
  • Seat availability is on a first-come, first-served basis. We cannot guarantee availability for same-day booking requests.

2. Fares and Payment

  • All fares are quoted in UAE Dirhams (AED). The fare quoted at time of booking is the amount you will pay — there are no hidden fees.
  • Salik toll charges on the E11 route are included in the stated fare for single trips and monthly packages.
  • Payment is accepted by cash (at pickup) or UAE bank transfer. We do not currently accept card payments.
  • Monthly packages are payable in advance at the start of each calendar month or commute cycle.

3. Pickup and Punctuality

  • Departure times are scheduled. Drivers wait a maximum of 5 minutes at a pickup point beyond the agreed time before proceeding. If you are not at your pickup point, the driver will proceed and the seat is considered used.
  • Please be at your pickup location 2–3 minutes before the stated departure time.
  • For the first trip on a new booking, the driver will contact you by phone or WhatsApp approximately 10 minutes before arrival.

4. Cancellations

  • Single trips: Cancel at least 1 hour before departure to avoid a cancellation charge. Cancellations made after this window, or no-shows, are charged at full fare.
  • Monthly plans: Notify us via WhatsApp the night before if you will not be travelling the following day. Occasional missed days are not deducted from the monthly total. Habitual no-shows without notice may result in plan termination.
  • We do not charge for public holidays or days when service is suspended due to weather or force majeure events.

5. Passenger Conduct

  • Passengers are expected to treat drivers and co-passengers with courtesy.
  • Eating strong-smelling food in the vehicle is not permitted.
  • Seatbelts must be worn at all times.
  • We reserve the right to refuse service to any passenger who is disruptive, intoxicated, or behaves in a way that compromises the safety or comfort of others in the vehicle.

6. Luggage

  • Shared car lifts are designed for commuting — passengers may bring a standard laptop bag or handbag.
  • Large suitcases or multiple bags are permitted only on private car bookings. Please state your luggage requirements at the time of booking.

7. Limitation of Liability

  • MB Car Lift Services is not liable for delays caused by road accidents, traffic, weather, or UAE authority roadblocks.
  • We are not responsible for items left behind in vehicles. Report lost items immediately via WhatsApp — we will attempt to retrieve them but cannot guarantee recovery.
  • Our liability in respect of any single journey is limited to the fare paid for that journey.

8. Changes to Service

We reserve the right to adjust routes, schedules, and pricing with reasonable notice. Monthly plan holders will be informed of any changes via WhatsApp with at least 5 days’ notice.

9. Governing Law

These terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of Dubai courts.

10. Contact

For questions about these terms, contact us at:

  • WhatsApp / Phone: +971 58 589 8074
  • Address: Dubai Digital Park Building, Office 210, Dubai Silicon Oasis, Dubai, UAE